Step-by-Step Instructions for My Email Set Up:
  1. Before you use My Email Set Up, it is important to call STS Accessibility Care (877-787-1989).
    The STS Accessibility Care representative will fill out your profile such as your name, address, username, password and other information. When your profile is completed, you are ready to use My Email Set Up!

  2. Click button on the upper right.  

  3. On the right side is the email set up online form.
    A. Your full name.
    B. Your phone number you are calling from OR
        your profile username and password.
    C. Your email address.
    D. Phone number you plan to call. It is required to
         provide the phone number.
    E. Select a state where you are calling from.
    F.  Name of a person or business you are calling.
    G. Specific announcements you’d like the STS
         relay operator to make (e.g., “This is John
         calling to check on my puppy.”)
    H. Brief instructions or details about the subject of
         the call, call handling preferences, or anything
         that you think might make the call easier.
    I.  Click the Submit button. Your information will be
         available for the relay operator.

    This on-line form must be filled out at least two hours before the call in order to send a message to the relay operator.
    The message will be saved for up to 24 hours.

  4. To place the call, you dial the Sprint Accessibility STS number (877-787-2660) and tell the relay operator to use the My Email Call Set Up form. You may provide either their phone number or customer profile user name to the relay operator.

  5. The relay operator reviews the emailed instructions and promptly connects the call using the information provided.

  6. You speak to both the relay operator and the standard phone user.

  7. The relay operator repeats your conversation to the standard phone user when requested.

  8. The standard phone user listens to the relay operator and responds directly to you.